Desktop Support Technician

The Desktop Support Technician plays a critical role in ensuring the smooth operation of desktop environments within the organization. This position is responsible for troubleshooting, installing, and maintaining computer systems, hardware, and software for end-users. By providing timely support and resolving technical issues, the Desktop Support Technician contributes to enhancing employee productivity and satisfaction. This role typically functions within the IT support team, collaborating closely with network engineers and system administrators to ensure all IT services meet organizational standards and user needs.

• •Troubleshoot Hardware Issues

  Diagnose and resolve hardware problems, including workstations, printers, and peripherals, ensuring minimal disruption to end-users while maintaining records of repairs and solutions.

• •Software Installation and Maintenance

  Install, update, and configure software applications, ensuring compatibility and compliance with company policies and monitoring for vulnerabilities or needed patches.

• •Network Troubleshooting

  Address and resolve local area network (LAN) connectivity issues, assisting users in connecting to company network resources and coordinating with network administrators as needed.

• •User Support and Training

  Provide first-line technical support to users, guiding them through troubleshooting steps and offering training on software applications and best practices to improve user knowledge.

• •Asset Inventory Management

  Maintain an up-to-date inventory of hardware components and software licenses, ensuring all assets are tracked, and liaise with procurement for replacements or new acquisitions.

• •System Configuration and Updates

  Configure and update desktop systems, ensuring they meet organizational standards, incorporating security settings and essential updates for optimal performance and security.

• •Ticket Documentation and Reporting

  Log and document all support requests using ticketing systems, analyze recurring issues, and generate reports to assist in identifying trends and improving IT support processes.

• •2+ years of experience in desktop support or technical support roles
• •Proficiency in troubleshooting Windows and macOS operating systems
• •Familiarity with network configurations and support
• •Strong customer service skills and ability to communicate technical information
• •Experience with ticketing systems for issue tracking and resolution