SkillsU logo

Active Listening for Support

View Course Package

Ready to take your career to the next level? Discover what this program offers:

  • World class curriculum
  • Portfolio projects
  • Robust interview and job support
  • Network with experienced accountant, alumni and instructors

Program Overview

Active Listening for Support focuses on enhancing effective communication in various professional settings. Participants will learn key listening skills, techniques for empathetic engagement, and the ability to provide meaningful feedback. This training has practical applications in customer service, counseling, and management, fostering improved team collaboration and client relations.

Mastering Active Listening for Effective Support Roles

Active Listening is crucial in support roles, fostering better communication and understanding between support staff and clients. In today's service-driven market, professionals who master this skill tend to excel, as they can identify client needs more effectively, leading to higher satisfaction rates. Training in Active Listening offers learners significant benefits, including enhanced interpersonal skills and improved job performance, which can lead to career advancement opportunities. With businesses increasingly prioritizing customer service, the demand for professionals adept in Active Listening is substantial. This training links directly to professional goals such as improving client relationships and achieving measurable service outcomes, ultimately boosting career growth prospects in the support sector.

Who is this Program Designed for?

  • Customer Service

    Professionals enhancing client interactions.

  • Managers

    Leaders improving team communication.

  • Counselors

    Advisors developing empathetic listening.

  • Sales Representatives

    Personnel strengthening negotiation skills.

What You Will Learn

Understanding Active Listening

Gain foundational knowledge about active listening and its significance in providing effective support.

Techniques and Strategies

Learn various techniques and strategies to enhance your active listening skills for better communication.

Overcoming Listening Barriers

Identify common barriers to active listening and discover effective methods to overcome them.

Practical Application Scenarios

Explore real-life scenarios where active listening is crucial for resolving issues and providing support.

Improving Empathy and Understanding

Develop skills to improve empathy and understanding in conversations, crucial for offering genuine support.

Feedback and Reflection Techniques

Master the techniques of giving and receiving feedback to refine your active listening abilities.

Requirements

  • Basic understanding of customer interaction
  • Access to a computer with internet
  • Willingness to engage in group activities

Benefits of our Training Approach

Industry Expert

Expert-led courses designed by industry leading professionals.

Learning Formats

Flexible formats: online, in-person, and blended options.

Industry Coverage

Covers a wide range of industries and skills.

Tailored Programs

Customizable programs to meet your company’s specific needs.

Engaging Learning

Interactive experiences designed to boost retention.

Team Scalability

Scalability to accommodate teams of any size.

FAQs

Do I need prior experience?
No prior experience is required. This training is designed for all levels, aiming to enhance listening skills applicable in various professional settings.
What is the training format?
The program offers a combination of online lectures, hands-on activities, and interactive group sessions to ensure robust, comprehensive learning experiences.
Is job placement assistance available?
While we do not directly provide job placement, we offer networking opportunities with industry professionals to enhance career growth potential.
Are there practical experiences included?
Yes, participants engage in practical exercises and role-playing scenarios to apply active listening techniques in real-world situations.
How long is the training program?
The training spans over four weeks, with flexible scheduling options to accommodate various personal and professional commitments.

Need Help?

Talk to our team of training & coaching specialists, we are here to help.

All of Our Programs

Have Questions?

Talk to our team, we are happy to help you get set up.

Book a Demo

Trainer, Coach or Consultant?

Apply to join our global network of expert trainers, consultants and coaches, and start earning from your expertise.

Find out more

Interested in Partnerships?

Please complete our contact form with your contact details, and our team will be in touch.

Join Our Community

Get the latest insights, trends and resources on how the world's best coaches and trainers develop potential.