• Coaching cross-functional Agile teams across game design, development, QA, narrative, and animation to adopt and sustain Agile practices tailored to game production workflows, resulting in accelerated feature delivery and stronger collaboration across departments. • Facilitating Agile events such as daily stand-ups, sprint planning, reviews, and retrospectives, driving increased alignment with creative direction and consistently hitting sprint milestones across multiple active titles. • Mentoring Scrum Masters, & Product Owners within the game teams, fostering a self-organizing mindset and increasing Agile role effectiveness by over 50%. • Driving Agile maturity through continuous coaching, retrospectives, and workshops, resulting in improved team velocity, reduced burnout, and higher-quality iteration loops in prototyping and production phases. • Coordinating multiple Agile teams across the Game Production (ART), enabling seamless synchronization between Art, Engineering, Audio, Narrative, and QA functions. • Leading PI Planning events that align team objectives with overall production timelines, ensuring clear scope breakdowns, shared commitments, and traceable dependencies across sprints and features. • Facilitating ART Syncs and Inspect & Adapt sessions to identify systemic bottlenecks, manage production risks, and continuously improve delivery practices across vertical slices and milestone builds. • Collaborating with Creative Directors, Producers, and Technical Leads to maintain a consistent flow of prioritized features, contributing to on-time asset integration, gameplay testing, and release readiness. • Continuously promoting a culture of transparency, psychological safety, and iterative learning, which has enhanced cross-team communication and delivery confidence.

• Facilitating organization-wide Agile transformation through comprehensive SAFe training sessions, ensuring best practice, adoption, and high team performance. • Coaching Agile teams and leaders on implementing and scaling methodologies, fostering continuous improvement, and collaboration. • Developing and delivering customized Agile training programs and workshops, engaging participants for effective knowledge transfer. • Implementing and refining Agile practices like Scrum, Kanban, and Lean to optimize workflows and enhance team productivity. • Assessing current Agile practices and maturity, identifying gaps, and formulating strategic plans to enhance organizational Agility. • Organizing and facilitating Agile Community of Practice weekly activities and coaching Scrum events facilitation. • Training and empowering over 200+ Agile practitioners on SAFe roles and events, leading to higher engagement and improved role clarity. • Mentoring newly certified Scrum Masters and Release Train Engineers, accelerating their confidence and effectiveness in servant leadership roles.

• Managed the delivery of dedicated product teams and coordinated work with and from other product teams. • Co-facilitated the Agile Release Train (ART) during PI Planning sync events with the RTE. • Collaborated with the product management with prioritization decision-making, escalating and tracking impediments, resolving risks, dependencies, and enhancing relentless improvement. • Identified areas for improvement in Agile practices and processes, integrating feedback from Sprint Review, spearheading initiatives to enhance efficiency, product quality, and delivery outcomes. • Coached and mentored team members on SAFe framework principles and practices while empowering teams to self-organize and increase cross-functionality through swarming. • Guided teams in capacity planning, continuous coaching on the usage of estimation techniques, and supporting multiple teams of the ART to deliver business value to the end client. • Facilitated all sprint events, tracking team project progress, mitigating dependencies, and supporting the product owner in backlog refinement throughout the sprint.

• Trained and coached newly certified Scrum masters on the agile frameworks (Kanban, SAFe, Scrum, and XP (Extreme Programming)) • Organized KT sessions and continuous learning within the Agile CoP, organizing events, workshops, and knowledge-sharing sessions. • Mentored and coached Agile practitioners, Scrum Masters, Agile Coaches, and other team members within the CoP. • Identified areas for improvement in Agile practices and processes, spearheading initiatives to enhance efficiency, quality, and delivery outcomes, and ensuring the team understands all agile project management software, tools, such as Jira, Confluence, etc. • Facilitated all practical sprint events and tracking team project progress and dependencies, ensured the team understands and masters all scrum ceremonies and implements servant leadership qualities, Coached, and mentored the CoP on servant leadership. • Increased certification examination pass mark from 65% to 97% pass rate in 4 months for new leads through outstanding coaching skills.

• Successfully increased team velocity by more than 60% (from 24 story points to 39) for two scrum teams within a few months of joining the team, and improved team estimating techniques, which made the team constantly achieve its sprint goals. • Facilitated all Agile ceremonies for an Agile team of 12 members, ensuring the team adhered to all Agile principles, values, and reduced anti-patterns by more than 75% within a few months of joining the team. • Coached and supported Product Owner on user story writing and backlog refinement, to optimize effective focus on value delivery. • Identified, supported the removal of impediments, and coached team members using effective root-cause analysis techniques such as the 5-whys technique, and open Sprint Retrospective discussions to ensure team alignment. • Led, developed, and collaborated with the Agile teams to self-manage and achieve maturity, resulting in highly quality product deliverables. • Effectively supported and promoted a continuous learning culture in the Scrum Master Community of Practice (CoP).

• Improved teams’ velocity by 45%, collaborated, encouraged knowledge sharing amongst team members, thereby creating a more cross-functional team, which helped the team meet its sprint goals at the end of every sprint. • Formulated and promoted continuous improvement values for existing processes while promoting innovation in new product development. processes, leading to the integration of solution architectures such as SAS. • Delivered actionable insight to the Agile team during Retrospective events to ensure open discussions. • Coordinated and supported all Scrum events and utilized Jira and Kanban Board to track key Scrum metrics (burndown chart, burnup chart, and velocity chart) to help deliver committed work. • Collaborated with the PO for effective Backlog Refinement, prioritization, and establishing Acceptance Criteria. • Authored and supervised working agreements to promote transparency and clarity within the Agile team. • Enhanced Agile team to be self-managed, resulting in a high-performing team, which met federal-client goals.

• Increased conducting research and data gathering engagements. • User story writing and collection from Stakeholders into the backlog. • Boosted the Segregation, classification, and analysis of data and identified major trends. • Maximized the Compilation of reports based on analysis, keeping in mind the end user’s requirements. • Design and maintenance of databases, including security issues for the Scrum team.

• Attending to customer inquiries, in person, and over the phone, troubleshooting all computers in the office • Monitoring and reporting all network-related issues. • Providing technical support across the company. • Setting up accounts for new users. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Food Concepts PLC

Managed, directed, and supervised the daily opening and closing of the restaurant. • Directed the appointment, induction, and mentoring of new staff members. • Managed shift Scheduling and assigning. • Accomplished resolving customers' questions and grievances professionally. • Conducting payroll activities in an accurate, timely manner. • Ensuring that the restaurant adheres to pertinent health and safety regulations.

• Support new restaurant openings, in-store training, recipe compliance, and operations manual training. • Train team members on new products and recipes. • Train individuals on updated food manuals and conducting section checks. • Coordinate activities of in-store training in the assigned restaurant. • Dealing with any skill gap issues that may arise from the assigned restaurant. • Ensuring high standards of food processing and procedures. • Writing periodic reports on restaurant training activities and submitting them to the designated department.

•Worked in any of the production sections as assigned by the skills trainer/ manager • Ensured hygiene inside the BOH & FOH. • Support kitchen staff when needed • Update store bin cards and Stock requisition • Marination and frying of chicken, and ensuring FIFO