About
I solve for the Customer. A highly experienced B2B Client Engagement Specialist, with subject matter expertise in Sales, Client Engagement, Customer Engagement and Sales Enablement.
I work with organisations to address the disruptive market forces impacting revenue and performance.
Anchored in the principles of behavioural economics and performance psychology, I align talent strategy to organisational strategy to leverage the critical intersection of Employee Engagement and the Customer, shifting behaviour to unlock growth and realise potential.
Key Skills
Experience
Senior Principal, Solutions Success Architect | Korn Ferry
Nov 2023 - Jul 2025
Solutions Specialist, developing and delivering bespoke solutions for marquee accounts. Driving engagement, adoption and embedment of digital Sales & Service solutions. Empowering sales teams and clients to realise potential through tech-enabled commercial operating models, underpinned with time tested I.P. Customer Success: Delivered workshops and training programs that realised client results, growth and renewals. Distilled AI driven data for insights, highlighting usage, adoption and optimization.
Director, Client Engagement, APAC | RAIN Group
Jun 2022 - Feb 2023
Crafting and delivering sales training and coaching programs that transform organisations through performance improvement. Partnered with key accounts to deliver transformative customer experiences. Customer Success: Delivered high-value sales training programs. Managed portfolio of marquee accounts with 100% renewal.
Chief Customer Officer | GRC Solutions
Nov 2020 - Jun 2022
Partnered with the CEO and SLT to drive organisational growth and GTM strategy. Business Development: Redefined and activated teams. Accelerated speed to market with MVP and tiered service offerings.
Managing Consultant | DeakinCo.
Jan 2019 - Jul 2020
Worked with Government, industry partners on workplace capability solutions. Business Development: Leading the NSW growth strategy. Strategic Partnership Engagement: Established industry and channel partner agreements.
Education & Certificates
The Challenger Sale
Richardson Sales Performance
Sep 2025
MBA
Torrens Univeristy
May 2025
Miller Heiman Sales
Korn Ferry
Mar 2024
Leadership Professional Practice Credentials
Deakin University
Feb 2020
Strategic Workforce Planning
Human Capital Institute
May 2017
Accelerated Strengths Coaching
Gallup
Apr 2017
High - Performance Manager
Gallup
Jul 2016
Testimonials5.0 (1)
Gabriel Tsavaris
1 week ago
I have worked with Matt Conoulty in a number of roles and he is one of the best customer success and program managers I've had the pleasure of engaging. He understands the relationship management aspect of engaging with clients and always approaches every client interaction with the client at the forefront. Matt is always looking for new ways to make a positive impact with clients which makes him a very valuable resource in todays market.
Interested in working with Matt?
Matt is currently only available for select engagements.
Share your details to explore customized, long-term coaching or consulting opportunities with Matt.
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