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About

As an internationally experienced innovation, strategy, collaboration, human-centred design thinking and leadership specialist, I offer training, coaching, mentoring and consulting with dedication to helping individuals, teams and organisations to unlock and amplify potential and achieve impact. With 15 years’ experience working with executives, entrepreneurs, emerging leaders and students in a wide range of industries and contexts throughout Australia, SE Asia, India, Singapore, Japan, Africa and Europe, I have a deep understanding of what it takes to succeed in today’s complex and rapidly changing business environments. With a Bachelors degree in business, and a range of certifications including human-centred and customer-centred design, design and systems thinking, ethnographic research, co-design, leading innovation, cross discipline collaboration, creativity, critical thinking and coaching, and many years delivering people and planet friendly outcomes, I am able to provide actionable guidance to support my clients to the fullest.

Key Skills

Experience

Teacher & Tutor, Transdisciplinary Design School, Leading Innovation | University of Technology, Sydney

Jun 2022 - Present
Casual tutoring and teaching intensives, bringing international teaching experience and ‘real-world’ industry experiences to academic learning.

Global Network Partner - Lead Learning and Capability Programs - Designer, Trainer, Facilitator & Coach | LUMA Institute

Sep 2015 - Present
- Design, train, coach & mentor experiential programs in organisations around the world - in person, online & hybrid. - Coach innovation frameworks, methodologies, skills, mindsets and behaviours alongside real world applications. - Leverage design thinking, human-centred experience design, systems thinking ethnographic research and co-design. - Co-create strategy and program designs. - Train facilitators and organisational trainers. - Early Career, Leadership and Multi Discipline Collaboration; Future Ways of working programs. - Manage logistics, financials, feedback, and KPIs.

Founder | Empathika

Jun 2014 - Present
- Offering freelance services in full skillset applications of Human-centred design for services, products, digital, learning, physical spaces, wayfinding, experience design and more. - Capability development through training, facilitation, coaching, mentoring & facilitation in Human-Centred Design, Design Thinking, Systems Thinking, Co-Design, Creativity, Mindsets & behaviours, Advanced Collaboration & Innovation

User Experience (UX) Design Immersive - Trainer & Assessor | General Assembly

Jul 2014 - Oct 2014
Designed and delivered intensive Experience Design (UX) program

Principal Consultant | Optimal Experience

Mar 2010 - Jun 2014
- Client engagement and management - Strategy, Planning, Project Management, Facilitation, Qualitative (ethnographic) & quantitative research, synthesis & analysis, co- design, iterative/ generative design, evaluations, usability testing, implementations, impact evaluations - Conference presentations, articles, events

Education & Certificates

Trauma Informed Facilitation

Trauma Tribe, UK
Jul 2018

Human-Centred Design Instructor & Train-the-Trainer

LUMA Institute
Jun 2016

Human-Centred Design Facilitator

LUMA Institute
Mar 2016

Human-Centred Design Practitioner

LUMA Institute
Sep 2015

Advanced Communications

Communications Group
Aug 2015

Advanced Participatory Facilitation

Unfolding Futures
Aug 2014

Coaching

New Insights, UK
Jun 2009

Information Architecture

Hiser Group
Oct 2005

Ethnographic Research

Hiser Group
Aug 2005

Human-Centred Design

Hiser Group
Jun 2005

Project Management

Thomsett P/L
May 2005

Bachelor of Commerce

University of Wollongong
Nov 2000

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Recommended Training Topics

Communication for Leaders

This comprehensive program is designed to equip leaders with essential communication skills needed to inspire and guide their teams effectively. The training covers advanced techniques in interpersonal communication, conflict resolution, and public speaking. It emphasizes practical applications in leadership roles, ensuring leaders can convey messages clearly to facilitate organizational success.

NPS & Customer Feedback

This training program focuses on understanding and leveraging NPS (Net Promoter Score) and customer feedback to enhance customer loyalty and satisfaction. Participants will learn how to collect, analyze, and act on feedback effectively. The training emphasizes practical applications, enabling professionals to implement strategies that foster improved customer relationships and business growth.

Creative Problem Solving

This training focuses on enhancing creative problem-solving skills, teaching participants how to approach challenges from multiple perspectives. Learners will explore innovative techniques for generating solutions and learn how to apply these skills in real-world scenarios. The program is designed to foster creative thinking in both personal and professional settings.

Crowdsourcing Ideas

This training offers participants insights into the world of crowdsourcing, covering key concepts and techniques. Participants will explore how to harness collective intelligence for problem-solving, innovation, and project development. Through engaging content and practical applications, learners will discover the transformative power of crowdsourcing in both corporate and entrepreneurial settings.

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