About
As an internationally experienced innovation, strategy, collaboration, human-centred design thinking and leadership specialist, I offer training, coaching, mentoring and consulting with dedication to helping individuals, teams and organisations to unlock and amplify potential and achieve impact.
With 15 years’ experience working with executives, entrepreneurs, emerging leaders and students in a wide range of industries and contexts throughout Australia, SE Asia, India, Singapore, Japan, Africa and Europe, I have a deep understanding of what it takes to succeed in today’s complex and rapidly changing business environments.
With a Bachelors degree in business, and a range of certifications including human-centred and customer-centred design, design and systems thinking, ethnographic research, co-design, leading innovation, cross discipline collaboration, creativity, critical thinking and coaching, and many years delivering people and planet friendly outcomes, I am able to provide actionable guidance to support my clients to the fullest.
Key Skills
Experience
Teacher & Tutor, Transdisciplinary Design School, Leading Innovation | University of Technology, Sydney
Jun 2022 - Present
Casual tutoring and teaching intensives, bringing international
teaching experience and ‘real-world’ industry experiences to
academic learning.
Global Network Partner - Lead Learning and Capability Programs - Designer, Trainer, Facilitator & Coach | LUMA Institute
Sep 2015 - Present
- Design, train, coach & mentor experiential programs in organisations
around the world - in person, online & hybrid.
- Coach innovation frameworks, methodologies, skills, mindsets and
behaviours alongside real world applications.
- Leverage design thinking, human-centred experience design, systems
thinking ethnographic research and co-design.
- Co-create strategy and program designs.
- Train facilitators and organisational trainers.
- Early Career, Leadership and Multi Discipline Collaboration; Future
Ways of working programs.
- Manage logistics, financials, feedback, and KPIs.
Founder | Empathika
Jun 2014 - Present
- Offering freelance services in full skillset applications of Human-centred
design for services, products, digital, learning, physical spaces,
wayfinding, experience design and more.
- Capability development through training, facilitation, coaching,
mentoring & facilitation in Human-Centred Design, Design Thinking,
Systems Thinking, Co-Design, Creativity, Mindsets & behaviours,
Advanced Collaboration & Innovation
User Experience (UX) Design Immersive - Trainer & Assessor | General Assembly
Jul 2014 - Oct 2014
Designed and delivered intensive Experience Design (UX) program
Principal Consultant | Optimal Experience
Mar 2010 - Jun 2014
- Client engagement and management
- Strategy, Planning, Project Management, Facilitation, Qualitative
(ethnographic) & quantitative research, synthesis & analysis, co-
design, iterative/ generative design, evaluations, usability testing,
implementations, impact evaluations
- Conference presentations, articles, events
Education & Certificates
Trauma Informed Facilitation
Trauma Tribe, UK
Jul 2018
Human-Centred Design Instructor & Train-the-Trainer
LUMA Institute
Jun 2016
Human-Centred Design Facilitator
LUMA Institute
Mar 2016
Human-Centred Design Practitioner
LUMA Institute
Sep 2015
Advanced Communications
Communications Group
Aug 2015
Advanced Participatory Facilitation
Unfolding Futures
Aug 2014
Coaching
New Insights, UK
Jun 2009
Information Architecture
Hiser Group
Oct 2005
Ethnographic Research
Hiser Group
Aug 2005
Human-Centred Design
Hiser Group
Jun 2005
Project Management
Thomsett P/L
May 2005
Bachelor of Commerce
University of Wollongong
Nov 2000
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