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Joji Mendoza-Chan

I empower people from non-technical backgrounds to enter UX and Product roles

America/Buenos_Aires (UTC-3)
English

5.0 (0)

About

Product designer, researcher, and strategist with seven years of expertise in educational technology. Passionate about creating impactful education products that drive social change and promote equity.

Key Skills

Experience

Product Manager | Skills U

Jan 2025 - Present

Product Strategist | Zenith Learning Group

Nov 2023 - Dec 2024
I worked primarily on Zenith's edtech app, Zendora, a gamified learning platform that offers engaging English, Math, and Science activities for primary school students in Singapore. Zendora complements our curriculum and in-person lessons at Zenith Academy. I spearheaded the refinement of Zendora’s features from a pure online learning platform to a hybrid app that complements classroom teaching. This involved conducting pilot tests and user feedback sessions to optimize the app’s effectiveness and user experience. I facilitated the integration of Zendora across subjects, collaborating closely with Zenith Academy’s curriculum team to align digital content with in-person instruction. Additionally, I managed cross-functional projects between Zendora’s product team and Zenith Academy’s curriculum developers, streamlining workflows and establishing quality standards for educational content creation. Furthermore, I conducted in-depth analyses of business challenges, synthesizing qualitative and quantitative data to develop strategic recommendations that drive Zendora’s growth and Zenith Academy’s success. I also led research initiatives on emerging edtech trends, identifying tools and strategies to enhance Zendora’s offerings and maintain its competitive edge in the Singapore education market.

UX Researcher & Designer | Nanyang Technological University Singapore

Aug 2022 - Sep 2023
In Singapore, I led a team in developing an innovative technology-based learning platform aimed at enhancing partnerships between learning institutions and industry leaders for adult learners and course instructors. I spearheaded the research strategy, conducting comprehensive secondary research to define the project scope and crafting targeted research questions to address the challenge of strengthening industry-institution partnerships. I also led user-centric research initiatives, including interviews and usability tests with actual and potential users. By analyzing the data, I derived actionable insights to iteratively refine the platform design. Additionally, I presented evidence-based recommendations to the Principal Investigator, translating user feedback into strategic design improvements that enhanced the platform’s effectiveness and user experience. I designed and created three learning websites, acquiring skills related to typography, UI, iconography, and interactions using industry-standard tools. Furthermore, I facilitated collaboration between the Research Engineer and Website Developer for the successful implementation of the fully functional site.

Educational Technologist | Ministry of Education, Singapore (MOE)

Jan 2021 - Jul 2022
In Singapore, as an Educational Technology Officer, I played a pivotal role in harnessing educational technologies to enrich learning and teaching experiences across Singapore schools. Our mission was to catalyze innovation and effective application of edtech in Singapore’s education system, particularly in the post-pandemic landscape. I provided thought leadership in educational technology application, collaborating with a team of officers to reconceptualize technology-enhanced learning in the post-pandemic world. Additionally, I developed and implemented comprehensive capacity-building programs for school leaders, key personnel, and teachers, focusing on the effective utilization of educational technology and e-Pedagogy to enhance student learning outcomes. I spearheaded the redesign of teacher training offerings, integrating educational technologies and new pedagogical approaches. Furthermore, I facilitated close collaboration between teachers, school leaders, and multiple stakeholders to ensure seamless implementation of educational technology initiatives across schools. Finally, I communicated policy decisions and educational technology strategies to public stakeholders, including parents, students, and education researchers, fostering transparency and engagement in Singapore’s edtech transformation.

English Language Teacher | Cedar Girls' Secondary School

Feb 2016 - Dec 2020
In Singapore, I played a multifaceted role in shaping innovative educational experiences and curricula while also contributing significantly to research in educational practices. My work focused on enhancing English language education, nurturing gifted students, and pioneering the integration of technology in teaching and learning. I spearheaded the development of the English Language Integrated Programme curriculum, designing engaging learning experiences that fostered students’ language proficiency and critical thinking skills. Additionally, I led the prestigious Humanities Special Programme, a two-year Talent Development initiative, collaborating with the Gifted Education Branch to mentor high-aptitude students in academic research, facilitated by partnerships with local and international universities. As an ICT Champion, I championed the innovative use of educational technology by developing a comprehensive four-year Digital Literacy curriculum and conducting professional development sessions to empower teachers in tech-integrated pedagogy. Furthermore, I conducted action research projects, including a study on online writing feedback (funded by the English Language Institute of Singapore) and an analysis of the Integrated Programme experience. The findings were presented at national conferences and published in educational journals.

Education & Certificates

Post-Graduate Diploma in Education

NIE - Office of Graduate Studies & Professional Learning
Jan 2016

Master of Philosophy (MPhil), Theoretical and Applied Linguistics

University of Cambridge
Jan 2015

Bachelor of Arts (B.A.), English Language

National University of Singapore
Jan 2014

Online Workshops

UX Playbook
workshop

UX Playbook

The UX Playbook workshop provides an in-depth exploration of user experience (UX) design, focusing on equipping participants with practical tools and strategies to create intuitive, engaging, and user-friendly digital products. Throughout the workshop, attendees delve into the core principles of UX design, gaining insights into designing interfaces that not only meet functional needs but also enhance the overall user journey. The workshop emphasizes the importance of understanding user behavior and preferences, aiming to bridge the gap between user expectations and digital interactions. Participants are guided through the various stages of the UX design process, including research, sketching, prototyping, and testing. This hands-on approach ensures that attendees have the opportunity to apply theoretical concepts in real-world scenarios, enhancing their learning experience. The workshop also highlights the significance of iterative design and feedback loops, encouraging designers to continuously refine their products based on user input and testing outcomes. Collaboration is a key focus, underscoring the role of teamwork in UX design. Attendees learn to work alongside cross-functional teams, integrating perspectives from developers, product managers, and stakeholders to create cohesive and effective design solutions. The UX Playbook workshop also addresses the evolving landscape of digital design, exploring emerging trends and technologies that are shaping the future of UX, such as artificial intelligence, voice user interfaces, and immersive experiences. Throughout the workshop, the facilitators share case studies and best practices from industry leaders, providing practical examples of successful UX projects. By the end of the workshop, participants possess a comprehensive understanding of UX design principles and are equipped with actionable insights and methodologies to apply to their own projects, ultimately aiming to improve user satisfaction and engagement across digital platforms.
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Joji Mendoza-Chan

Innovations in Product Design: From Idea to Implementation
workshop

Innovations in Product Design: From Idea to Implementation

The "Innovations in Product Design: From Idea to Implementation" workshop was an engaging and insightful event focused on the intersection of personal development, project management, and product management. It delved into the creative process of transforming an idea into a tangible product through innovative strategies and structured methodologies. The participants explored various aspects of personal development, emphasizing the importance of fostering a mindset that fuels creativity, resilience, and effective problem-solving skills. Attendees were encouraged to cultivate adaptability and embrace a growth mindset, which are essential traits for thriving in the dynamic field of product design. The workshop also emphasized the significance of project management as a cornerstone of successful product development. Participants learned how to apply project management principles to streamline processes, manage resources efficiently, and ensure timely delivery of projects. Emphasis was placed on the importance of setting clear goals, maintaining flexibility, and adapting to changes while keeping teams motivated and focused on common objectives. Additionally, collaboration and communication were highlighted as key elements in successfully managing teams and stakeholders throughout the product lifecycle. A significant portion of the workshop focused on product management skills and strategies. Participants gained valuable insights into the role of product managers and the multifaceted responsibilities they bear. Discussions covered understanding market needs, shaping product visions, and continuous feedback integration to enhance product offerings. The importance of customer-centric design and iterative development was underscored to ensure that products not only meet user expectations but also stand out in competitive markets. Overall, the workshop provided participants with practical tools and frameworks to navigate the complexities of product design from conception to execution. It bridged the gap between personal development, project management, and product management, equipping attendees with a comprehensive understanding and actionable strategies to innovate effectively and thrive in their professional endeavors.
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Joji Mendoza-Chan

Experience Lab
workshop

Experience Lab

Experience Lab is an immersive workshop designed to enhance participants' skills in Sales & Marketing, as well as Project & Product Management. This comprehensive program aims to equip attendees with practical knowledge and techniques that are essential in the rapidly evolving business landscape. Participants are introduced to cutting-edge strategies in sales and marketing, enabling them to craft compelling value propositions, understand customer behavior, and effectively position products in competitive markets. The workshop emphasizes the importance of integrating technology and data analytics into marketing strategies to increase reach and engagement. Through various interactive exercises and real-world case studies, participants gain insights into identifying target audiences, optimizing customer journeys, and leveraging digital platforms to enhance brand presence. On the Project and Product Management front, Experience Lab delves into methodologies that streamline project execution and product development. The workshop covers Agile and Lean practices, focusing on how these approaches can improve team collaboration and adaptability in handling large-scale projects. Participants are taught how to prioritize tasks, manage resources efficiently, and mitigate risks to ensure project success. In product management, the workshop explores the lifecycle from ideation to launch, emphasizing customer-focused innovation and iterative development. By the conclusion of Experience Lab, participants are expected to have a robust understanding of both strategic and operational aspects of sales, marketing, and management, empowering them to drive growth, enhance productivity, and deliver superior customer value in their respective roles.
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Joji Mendoza-Chan

Schedule a Session

Introductory Call

30 min
Free
Book a complimentary call to discuss your career goals.

Career Coaching Package

45 min
$500 for 6 sessions
Receive a tailored long-term plan, job search strategies, portfolio guidance, and interview advice.

Career Coaching

45 min
$90 per session
This career coaching session is for non-technical professionals interested in moving into UX or Product Management.

Recommended Training Topics

MVP Development

The MVP Development training program provides participants with the essential skills to design, build, and launch a Minimum Viable Product (MVP). Learners will explore key concepts such as rapid prototyping, agile methodologies, and market testing. The training bridges the gap between theoretical knowledge and practical applications, preparing participants to turn innovative ideas into tangible products quickly and efficiently.

Jira for Project Tracking

This training on Jira for Project Tracking focuses on mastering Jira's functionalities for efficient project management. Participants will learn to track tasks, manage bugs, and enhance productivity through real-time collaboration. Designed for various industries, this course equips learners with the skills to optimize project workflows and ensure timely project delivery.

Automation Tools (Zapier, Make)

This training on Automation Tools like Zapier and Make equips you with the skills to streamline workflows effectively. Learn to automate repetitive tasks and integrate applications seamlessly, enhancing productivity and efficiency. These tools are critical for modern businesses seeking to optimize operations and respond swiftly to client needs.

Prioritization Techniques

The training on Prioritization Techniques empowers professionals with essential skills to effectively manage tasks and workload. It covers various methods to prioritize work, ensuring optimum productivity and time management. Participants will learn real-world implications, enhancing both personal efficiency and organizational performance through strategic prioritization methods.

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