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Chris March

I eliminate founder dependency in $5M–$100M service businesses by installing decision operating systems | Executive Decision Advisory | Former COO

Australia/Melbourne (UTC+11)
English

About

If your team is capable but still waits for you, your business is no longer scaling. It is surviving on you. At $5M to $100M, growth outpaces systems. Decisions slow. Execution drags. Everything escalates. This is not a leadership problem. It is Founder Gravity: the invisible force that turns the founder into the ceiling of the business. I eliminate Founder Gravity so founders and COOs can lead at the altitude their role demands. What I Do I am an Executive Decision Advisor for service‑based businesses scaling faster than their leadership capacity. I work with senior leaders to: • Improve decision quality • Rebuild ownership inside the leadership team • Restore momentum when the stakes are high This is not coaching or leadership training. It is decision architecture for leaders carrying enterprise‑level consequences. Why This Is My Work Across 20 years in senior operating roles, from GM to COO, across Australia, the UK, and Canada, I saw the same pattern repeat. Strategy wasn’t the constraint. Execution slowed because decision ownership blurred, and leaders overloaded under pressure. That led me into behavioural science and leadership systems, not as theory, but as practical tools to help leaders think clearly, make sound trade‑offs, and lead decisively when it matters most. What This Unlocks • A team that decides and delivers without you • Faster, higher‑quality decisions under pressure • Clearer priorities and fewer rework loops • Stronger alignment and trust across leadership • Sustainable performance without founder dependency Your business moves at the pace of your ambition, not your attention. How I Work This is Executive Decision Advisory - a senior‑level partnership focused on restoring decision authority, removing execution friction, and strengthening leadership leverage at the top of the system. My approach blends operational experience, behavioural insight, and system‑level thinking to help leaders operate at the altitude their role demands. Based in Australia. Working globally. Escape Founder Gravity. Request a confidential Executive Advisory Conversation via the Featured section or DM.

Key Skills

Experience

Senior Business Advisor | Executive Advisory | The Entourage

Aug 2025 - Present
I advise founders, CEOs, and senior leadership teams across $1M to $100M organisations where growth pressure shifts the constraint from effort to decision quality. At this stage of scale, execution slows not because of ambition, but because decision ownership blurs, leaders over‑function, and operating systems no longer hold under pressure. My work focuses on: • Clarifying strategic priorities and non‑negotiable trade‑offs • Strengthening decision authority and execution discipline • Reducing founder dependency through scalable leadership and operating rhythms Mandate: restore clarity at the top so momentum does not stall at the centre.

Strategic Advisor - Leadership & Culture | Urban Rec Australia

Jun 2025 - Present
Advised the executive team on leadership alignment, decision rhythm, and cultural clarity to support the organisation’s next phase of growth. Outcomes • Reset leadership behaviours to align culture with strategic priorities • Clarified decision ownership and execution cadence across senior leaders • Strengthened cross‑functional trust and accountability • Ensured leadership systems could scale without performance leakage or founder dependency

Executive Decision Advisor | Chris March Coaching

Feb 2022 - Present
I work as a confidential decision advisor to senior leaders whose choices shape revenue, culture, and organisational momentum. After 20 years in senior operating roles, including COO across Australia, North America, and Europe, I now partner with leaders navigating complexity, pressure, and high‑stakes accountability. This is not motivational coaching. It is executive decision advisory. Focus of the Work • Strengthening strategic range and judgment under pressure • Removing execution friction at the leadership level • Aligning leadership teams around clear decision authority • Restoring momentum where hesitation and escalation have crept in Selected Organisations Flight Centre · Urban Rec Australia · Century Fire Protection · growth‑stage and enterprise organisations

Chief Operating Officer | Worldgo Travel Management

Feb 2024 - Jan 2025
Led enterprise‑wide operational transformation to support cross‑border growth and embed scalable execution systems across Canada and the United States. Outcomes • Established enterprise operating rhythms and accountability systems for multi‑market scale • Strengthened leadership capability and decision ownership across senior and middle management • Improved profit, cash flow, and execution discipline across core functions

General Manager | FCM Travel Canada

Sep 2023 - Jan 2024
Stabilised national operations and led business recovery through organisational transition and executive turnover. Key responsibilities • Led national team turnaround, restoring focus and accountability • Rebuilt enterprise client relationships and championed service-improvement initiatives Achievements • Delivered a 5% revenue increase through targeted recovery strategies • Reduced response times by 20%, improving operational efficiency

Director Of Operations | Corporate Traveller Canada

Dec 2019 - Aug 2023
Directed Ontario operations, leading the company’s largest global team and driving post-COVID growth. Key responsibilities • Executed national growth strategy and implemented lean systems for scalability • Oversaw 24/7 emergency operation,s ensuring continuity and service quality Achievements • Redesigned operations and growth strategy post-COVID, positioning the company for recovery • Delivered $3.9M profit in 2023 – one of the highest results globally

Education & Certificates

Team Coach

Center for Executive Coaching
Dec 2024

Associate Certified Coach (ACC)

International Coaching Federation (ICF)
Sep 2024

NLP Master Pracitioner

NLP Canada Training
May 2023

Executive Coach

Center for Executive Coaching APAC
Dec 2022

Life & Success Coach

Jay Shetty Certification School
Dec 2021

Brand Management, Business Administration, Management

Marketing Week Mini MBA with Mark Ritson
Aug 2020

Marketing/Marketing Management, General

Marketing Week Mini MBA with Mark Ritson
Jul 2017

Dipolma, Marketing

TAFE NSW
Jan 2009

Schedule a Session

Executive Advisory Conversation

30 min
Free
Executive Advisory Conversation to diagnose decision bottlenecks

Executive Decision Advisory Session

60 min
$330.5 per session
Advisory session to clarify decision rights and resolve high‑stakes trade‑offs

Executive Decision Advisory Package

60 min
$1322.02 for 4 sessions
Monthly advisory to install decision systems and eliminate founder dependency

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