About
I am a Senior Business & Operations Leader with extensive experience in driving operational performance, supply chain excellence, and cultural transformation across medical devices, pharmaceuticals, automotive, and high-tech industries. I am skilled in Lean, Agile, Six Sigma, and Continuous Improvement, with a track record of delivering multimillion-dollar savings and enhancing regulatory compliance. I align strategy, people, and technology to enable business growth.
Key Skills
Experience
Global Engagement Lead / Strategy Consultant | Northstar Leadership
Sep 2024 - Present
Project Jumpstart – Providing consulting and coaching for OKRs implementation and Scrum Based Operating Model for a Canadian Solana-based data infrastructure platform to strengthen adoption and scalability of an eWallet.
Project Homebase: Strategy Consultant to a U.S. mental healthcare company to craft a new capital strategy vision that boosts 400%+ capitalization growth in the next 5 years.
Global Business Coach (APAC Commercial Team) | Roche Diagnostics
Oct 2020 - Sep 2024
Promoted to Global Business Coach for Roche Diagnostics’ Global Strategy and Innovation Team. Institutionalize Lean-Agile and Leadership Development methodologies across APAC Commercial teams (16 countries, 6000 FTE’s, Revenue exceeding USD $5B). Promoted a performance-driven culture and fostered best practice sharing across APAC Commercial sites. Designed and deployed an Agile Operations Model across APAC Commercial teams, boosting product go-to-market efficiency and improved customer service resulting in 12% sales uplift in 2023.
Head of Operational Excellence | Roche Singapore Technical Operations
Jul 2017 - Oct 2020
Promoted to Head of Operational Excellence with expanded scope covering Strategic Planning, Roche Lean Production System, and development of a Lean Culture within the organization. Design and led the deployment and sustainability of Roche’s Lean Production System delivering $4.2M in 2018 savings through kaizen initiatives in manufacturing, quality, supply chain, and engineering.
Head of Business Excellence | Roche Singapore Technical Operations
Jul 2016 - Jul 2017
Led the Learning Management Team responsible for GMP Training across the site. Led the Business Excellence Team responsible for Supply Chain Excellence. GEOS Employee Engagement Score increased by 25% from 48% to 73%.
Head of Innovation, Quality & Productivity | Novartis Singapore Pharmaceutical Manufacturing
Jan 2012 - Jul 2016
Led the deployment and sustainability of Novartis’ Lean Six Sigma continuous improvement methodology. Continuous improvement projects delivered over USD$25M in operational cost savings. Improved Manufacturing Throughput Time from 28 days to 15 days.
Head of Operational Excellence | Novartis, CIBA-VISION
Mar 2009 - Jan 2012
Designed and implemented a Lean Manufacturing System for a site with $300 million revenue and 500+ employees. From 2009 to 2011 Lean initiatives resulted in a 7% increase in lens productivity per employee.
Continuous Operations Improvement Manager | Watlow Electric Company
Jun 2007 - Dec 2008
Oversaw the implementation and maintenance of a Lean Manufacturing System referred to as the Watlow Way. Monthly Sales per FTE rose from $146,000 to $183,000 after kaizen activities in 2008.
Value Stream Manager | CRANE Co.
Apr 2005 - Jun 2007
Sales increased by 10% due to implementation of lean production system methods. ROIC increased from 32% to 37% in 2006 from productivity improvements and inventory reductions.
Education & Certificates
Masters of Pharmaceutical Science and Technology, Pharmacy
National University of Singapore
Jan 2016
Regulatory Sciences, Pharmaceutical Sciences
National University of Singapore
Jan 2014
Executive Education, Strategy and Innovation
MIT Sloan School of Management
Jan 2011
Master of Science - MS, Labor and Industrial Relations
West Virginia University
Jan 1990
Bachelor of Arts - BA, History
West Virginia University
Jan 1988
Schedule a Session
Consulting Call
30 min
Free
Tailored advice and actionable solutions for immediate career challenges.
Executive Coaching
60 min
$500 for 3 sessions
Focused, one-on-one coaching to strengthen executive skills and drive strategic growth.
Goal Setting / Strategic Planning
60 min
$500 for 3 sessions
Apply OKRs to your team's goals. Understand how to use OKRs to motivate your team to superior results. Understand the core elements of OKRs.
Leadership Coaching
60 min
$500 for 3 sessions
Development of core leadership abilities for success in management and team roles.
Understanding Polarity Management
60 min
$500 for 3 sessions
Polarity Management is an understanding that some problems don't have a solution, and leaders need to manage the polarities of event.
Deploying OKRs with a team
60 min
$500 for 3 sessions
OKRs are a superior goal setting system that delivers exceptional results. Understand how a leader deploys them to capture this value.
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