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About

I empower leaders and entrepreneurs to double their performance and revenue. My results-driven approach centers on tailoring coaching programs that yield remarkable business achievements. By blending technical expertise with interpersonal skills, I elevate performance levels. With a track record in leadership coaching, sales training, and transforming customer experiences, I consistently achieve tangible enhancements in client performance and revenue growth.

Key Skills

Experience

High-performance Coach through Human Skills Coaching | Leadership Coach | Executive Coach | Motivus

Sep 2018 - Present
Coached leaders and entrepreneurs to achieve 2X performance and sales within 6 months, demonstrating a results-oriented approach. Developed customized coaching programs that addressed specific business challenges, leading to measurable improvements in client performance and revenue growth. Implemented hands-on coaching techniques, resulting in significant business outcomes and enhanced leadership capabilities for clients.

Business Coach for SMEs & Start-ups | Motivus

Sep 2018 - Present
Coached Entrepreneurs, Founders, and Managers to achieve 2X-10X revenue and profit growth, demonstrating a results-oriented approach. Developed and implemented customized coaching programs addressing specific business challenges, leading to measurable improvements in client performance and revenue growth. Provided hands-on coaching across Vision, Mission, Core Values, Strategy, Planning, Branding, Marketing, Sales, Operations/Customer Service, Customer Experience, and Team Management, resulting in significant business outcomes.

Sales Trainer | Customer Service Trainer | Customer Experience Trainer, Coach and Consultant | Motivus

Sep 2018 - Present
Created the concept of SALESVICE, integrating Sales and Customer Service to enhance Customer Experience and drive significant business results. Achieved measurable improvements in client performance and revenue growth through innovative coaching techniques.

Professional Keynote Speaker - Customer Experience | Asia Professional Speakers Singapore

Aug 2018 - Present

Executive Committee Member (EXCO) | Asia Professional Speakers Singapore

Jul 2019 - Jul 2021
Responsible for 3 key functions: 1. Secretary 2. Director of Membership 3. Convention committee member (Customer Experience)

Director, Sales Development - Singapore & SEA | Millennium Hotels and Resorts

Sep 2017 - Nov 2018
Developed and executed annual sales training curriculum, resulting in a 20% increase in sales team performance. Led commercial deep dive and business performance reviews, improving revenue by 15%. Implemented GDS marketing strategies, enhancing market penetration by 25%.

Director of Sales and Marketing | Director of Commercial Support - Singapore | InterContinental Hotels Group (IHG®)

Apr 2016 - Sep 2017
Overachieved Q1 2017 budget by 12%, by leading strategic business and revenue planning. Coached and trained sales teams and leaders as a part of KPI.

Director of Sales | Westin Hotels & Resorts

Jul 2014 - Apr 2016
Led a team of 16 Sales & Marketing resources, achieving a 7.11% increase in contracted rates and overachieving the budget for 2014. Championed the South Asia Corporate Sales Initiative and served as Regional Sales Trainer, resulting in the highest RGI of 154. Actively involved in budgeting and forecasting, successfully liaising with SSO, Sister Hotels, and GADs to solicit new business.

Associate Director of Sales (On Starwood Careers Hipotential track for Director of Sales) | Westin Hotels & Resorts

Oct 2013 - Jun 2014
Achieved 135% of the annual target, securing a place on the Starwood Asia Pacific Sales Incentive Trip, demonstrating a results-oriented approach. Achieved RGI of 206 for March 2014, showcasing strong performance and leadership capabilities. Selected for Starwood's Train The Trainer program and Leadership Skills Development from Starwood Cares Leadership University, highlighting commitment to professional growth and development.

Business Development Manager | Westin Hotels & Resorts

Feb 2012 - Sep 2013
Achieved RGI of 202.5, actively contributing to The Westin Hyderabad Mindspace's No. 1 ranking in the 'Guest Engagement Index' in Asia Pacific. Closed 2012 as Rev Par 1 in Hyderabad market, surpassing targets with positive occupancy and higher average room rate over 2011. Efficiently managed the Convention business, Public Sector Units (PSUs), and important events, ensuring successful execution and client satisfaction.

Assistant Sales Manager | Hilton Hotels & Resorts

Aug 2010 - Feb 2012
Managed half of the geographical Corporate market of Chennai for room sales, leading to a 20% increase in sales revenue by implementing strategic sales initiatives. Led a team of Sales Executives & Coordinators, enhancing team performance by 25% through effective coaching and mentoring. Prepared budgets and forecasts, improving financial accuracy by 15%, and managed key accounts like IBM, Renault Nissan, and Ford, ensuring client satisfaction and retention.

Customer Service Supervisor | Regus

May 2009 - Aug 2010
Managing day to day customer service operations.

Education & Certificates

Masters in Business Administration, Sales & Marketing

Symbiosis Institute of Management Studies
Jan 2010

Bachelor's degree in Tourism Management

Indira Gandhi National Open University
Jan 2008

B.Sc in Hospitality & Hotel Administration

Institute of Hotel Management, Kolkata
Jan 2008

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Recommended Training Topics

NPS & Customer Feedback

This training program focuses on understanding and leveraging NPS (Net Promoter Score) and customer feedback to enhance customer loyalty and satisfaction. Participants will learn how to collect, analyze, and act on feedback effectively. The training emphasizes practical applications, enabling professionals to implement strategies that foster improved customer relationships and business growth.

Product Marketing

This training provides an in-depth understanding of product marketing, covering essential strategies and tools for marketing a product effectively. Participants will learn to identify target markets, develop marketing plans, and evaluate campaign performance. The course focuses on practical applications to empower professionals to drive business success and achieve competitive advantage in the marketplace.

Communication for Leaders

This comprehensive program is designed to equip leaders with essential communication skills needed to inspire and guide their teams effectively. The training covers advanced techniques in interpersonal communication, conflict resolution, and public speaking. It emphasizes practical applications in leadership roles, ensuring leaders can convey messages clearly to facilitate organizational success.

Marketing Analytics

This Marketing Analytics training delves into the cutting-edge tools and methodologies for analyzing marketing data effectively. Participants will learn how to leverage data-driven insights to enhance marketing strategies, optimize campaigns, and drive business growth. The program emphasizes practical applications and prepares learners for real-world challenges in the field.

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