About
I empower leaders and entrepreneurs to double their performance and revenue. My results-driven approach centers on tailoring coaching programs that yield remarkable business achievements. By blending technical expertise with interpersonal skills, I elevate performance levels. With a track record in leadership coaching, sales training, and transforming customer experiences, I consistently achieve tangible enhancements in client performance and revenue growth.
Key Skills
Experience
High-performance Coach through Human Skills Coaching | Leadership Coach | Executive Coach | Motivus
Sep 2018 - Present
Coached leaders and entrepreneurs to achieve 2X performance and sales within 6 months, demonstrating a results-oriented approach. Developed customized coaching programs that addressed specific business challenges, leading to measurable improvements in client performance and revenue growth. Implemented hands-on coaching techniques, resulting in significant business outcomes and enhanced leadership capabilities for clients.
Business Coach for SMEs & Start-ups | Motivus
Sep 2018 - Present
Coached Entrepreneurs, Founders, and Managers to achieve 2X-10X revenue and profit growth, demonstrating a results-oriented approach. Developed and implemented customized coaching programs addressing specific business challenges, leading to measurable improvements in client performance and revenue growth. Provided hands-on coaching across Vision, Mission, Core Values, Strategy, Planning, Branding, Marketing, Sales, Operations/Customer Service, Customer Experience, and Team Management, resulting in significant business outcomes.
Sales Trainer | Customer Service Trainer | Customer Experience Trainer, Coach and Consultant | Motivus
Sep 2018 - Present
Created the concept of SALESVICE, integrating Sales and Customer Service to enhance Customer Experience and drive significant business results. Achieved measurable improvements in client performance and revenue growth through innovative coaching techniques.
Professional Keynote Speaker - Customer Experience | Asia Professional Speakers Singapore
Aug 2018 - Present
Executive Committee Member (EXCO) | Asia Professional Speakers Singapore
Jul 2019 - Jul 2021
Responsible for 3 key functions: 1. Secretary 2. Director of Membership 3. Convention committee member (Customer Experience)
Director, Sales Development - Singapore & SEA | Millennium Hotels and Resorts
Sep 2017 - Nov 2018
Developed and executed annual sales training curriculum, resulting in a 20% increase in sales team performance. Led commercial deep dive and business performance reviews, improving revenue by 15%. Implemented GDS marketing strategies, enhancing market penetration by 25%.
Director of Sales and Marketing | Director of Commercial Support - Singapore | InterContinental Hotels Group (IHG®)
Apr 2016 - Sep 2017
Overachieved Q1 2017 budget by 12%, by leading strategic business and revenue planning. Coached and trained sales teams and leaders as a part of KPI.
Director of Sales | Westin Hotels & Resorts
Jul 2014 - Apr 2016
Led a team of 16 Sales & Marketing resources, achieving a 7.11% increase in contracted rates and overachieving the budget for 2014. Championed the South Asia Corporate Sales Initiative and served as Regional Sales Trainer, resulting in the highest RGI of 154. Actively involved in budgeting and forecasting, successfully liaising with SSO, Sister Hotels, and GADs to solicit new business.
Associate Director of Sales (On Starwood Careers Hipotential track for Director of Sales) | Westin Hotels & Resorts
Oct 2013 - Jun 2014
Achieved 135% of the annual target, securing a place on the Starwood Asia Pacific Sales Incentive Trip, demonstrating a results-oriented approach. Achieved RGI of 206 for March 2014, showcasing strong performance and leadership capabilities. Selected for Starwood's Train The Trainer program and Leadership Skills Development from Starwood Cares Leadership University, highlighting commitment to professional growth and development.
Business Development Manager | Westin Hotels & Resorts
Feb 2012 - Sep 2013
Achieved RGI of 202.5, actively contributing to The Westin Hyderabad Mindspace's No. 1 ranking in the 'Guest Engagement Index' in Asia Pacific. Closed 2012 as Rev Par 1 in Hyderabad market, surpassing targets with positive occupancy and higher average room rate over 2011. Efficiently managed the Convention business, Public Sector Units (PSUs), and important events, ensuring successful execution and client satisfaction.
Assistant Sales Manager | Hilton Hotels & Resorts
Aug 2010 - Feb 2012
Managed half of the geographical Corporate market of Chennai for room sales, leading to a 20% increase in sales revenue by implementing strategic sales initiatives. Led a team of Sales Executives & Coordinators, enhancing team performance by 25% through effective coaching and mentoring. Prepared budgets and forecasts, improving financial accuracy by 15%, and managed key accounts like IBM, Renault Nissan, and Ford, ensuring client satisfaction and retention.
Customer Service Supervisor | Regus
May 2009 - Aug 2010
Managing day to day customer service operations.
Education & Certificates
Masters in Business Administration, Sales & Marketing
Symbiosis Institute of Management Studies
Jan 2010
Bachelor's degree in Tourism Management
Indira Gandhi National Open University
Jan 2008
B.Sc in Hospitality & Hotel Administration
Institute of Hotel Management, Kolkata
Jan 2008
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