Support Coordinator

Roles & Responsibilities

• Client Relationship Management

  Build and maintain strong relationships with clients, addressing their needs, collecting feedback, and ensuring satisfaction with services provided, thereby promoting retention and loyalty.

• Service Coordination

  Coordinate and schedule support services, liaising between clients and service providers to ensure timely and efficient delivery, meeting all client needs and service goals.

• Needs Assessment

  Conduct comprehensive assessments of client needs, preferences, and challenges to tailor support plans that effectively enhance client well-being and align with service capabilities.

• Data Management

  Maintain accurate records of client interactions, support plans, and service outcomes in database systems, ensuring confidentiality and compliance with data protection regulations.

• Problem Resolution

  Proactively identify potential issues in service delivery, developing and implementing solutions to resolve them swiftly, thus ensuring minimal disruption to client support systems.

• Program Evaluation

  Regularly evaluate the effectiveness of support programs, gathering data to analyze service impact and proposing improvements to enhance service quality and client outcomes.

• Cross-Functional Collaboration

  Work collaboratively with other departments to align support services with organizational goals, facilitating resource sharing and information exchange to optimize client support.

Typical Required Skills and Qualifications

• 2+ years of experience in social services or client support roles

• Strong understanding of service delivery models and best practices

• Excellent communication and interpersonal skills

• Proficiency in case management software and reporting tools