Insurance Operations Manager

The Insurance Operations Manager oversees the day-to-day functions of the insurance operations team, ensuring efficient processing of insurance claims and policies. This role is pivotal in enhancing customer satisfaction through streamlined operations and compliance with regulatory standards. By collaborating with underwriters, claims adjusters, and customer service teams, the Insurance Operations Manager drives improvements that contribute to overall business performance and competitiveness in the market.

• •Policy Administration Oversight

  Manage and streamline policy administration processes, ensuring accuracy and compliance with regulatory standards, while optimizing turnaround times and efficiency across operations.

• •Claims Management Supervision

  Oversee claims processing teams to ensure timely and accurate claims handling, develop strategies to minimize claims leakage, and ensure adherence to service level agreements.

• •Process Improvement Initiatives

  Identify operational bottlenecks and develop initiatives for process improvements, leveraging technology and data analytics to enhance productivity and reduce operational costs.

• •Regulatory Compliance Assurance

  Ensure all operations comply with industry regulations and internal policies, coordinate with compliance teams, and implement systems that manage and mitigate regulatory risks.

• •Performance Management

  Develop and manage performance metrics for operational teams, conduct regular reviews, and implement training programs to enhance staff skills and ensure goal alignment.

• •Stakeholder Communication

  Foster effective communication with internal and external stakeholders, including clients, underwriters, and regulatory bodies, to ensure transparency and effective collaboration.

• •Budget Management and Reporting

  Prepare and manage operations budget, ensuring resources are allocated efficiently. Conduct financial analysis, and report operational performance and financial results to senior management.

• •Vendor Relationship Management

  Oversee relationships with third-party service providers, negotiate contracts, and ensure vendor services align with company standards and contribute to operational efficiency.

• •5+ years of experience in insurance operations or related field
• •Proficient in claims management systems and insurance regulations
• •Strong leadership skills with experience in team management
• •Excellent analytical and problem-solving abilities
• •Effective communication skills for cross-department collaborations