Desktop Support Essentials Training

Custom Training

In Person

Rating

Enrolled

Modules

Master the Fundamentals of Desktop Support: An Overview

Desktop Support Essentials Training is designed to equip participants with the fundamental skills necessary to provide effective support for computer systems and software applications. This course covers crucial topics including hardware troubleshooting, software installation, and basic networking concepts. Participants will learn about various operating systems, user account management, and essential customer service techniques, all aimed at enhancing their ability to resolve user issues efficiently. By the end of the training, attendees will have a solid foundation to handle common desktop support challenges.

Skills Covered

SQL

Python

Data Mining

Tableau

Power BI

Docker

Kubernetes

AWS

Teraform

Linux

AWS

In-Depth Exploration of Desktop Support Essentials

The Desktop Support Essentials Training offers an extensive curriculum designed to prepare candidates for the ever-evolving demands of IT support roles. Focusing on both technical and interpersonal skills, this training covers key areas such as computer hardware components, common operating systems like Windows and macOS, and the intricacies of software deployment and troubleshooting. Participants will learn to diagnose and resolve hardware issues, perform system updates, and install necessary software updates. A critical component of the course involves hands-on practice through simulated troubleshooting tasks, enabling students to gain real-world experience in resolving typical user issues. Furthermore, the training addresses networking fundamentals, including understanding LAN/WAN concepts and basic connectivity troubleshooting methods. This comprehensive approach ensures that attendees not only develop technical knowledge but also enhance their soft skills, such as communication and problem-solving, which are vital in providing exceptional customer service. The training concludes with insights into industry best practices and strategies for continuing education in desktop support roles. By the end of the course, participants will leave with enhanced confidence in their skills and the ability to effectively contribute to a desktop support environment.

Who is this Program Designed for?

Mid Level Manager
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean euismod bibendum laoreet. Proin gravida dolor sit amet lacus accumsan et viverra justo commodo. Proin sodales pulvinar sic tempor. Sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.

What You Will Learn

Understanding AI Fundamentals

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Meet your coaches:

Smiling young man working in a tech startup

a woman sitting down with her hand on her chin

Understanding AI Fundamentals

Meet your coaches:

Understanding AI Fundamentals

Meet your coaches:

Requirements

No prior knowledge of the subject is required

Examples of leadership experiences would be helpful to draw on

Some of the materials you may wish to print

Benefits of our Training Approach

Industry Expert

Expert-led courses designed by industry leading professionals

Learning Formats

Flexible formats: online, in-person, and blended options.

Industry Coverage

Covers a wide range of industries and skills.

Tailored Programs

Customizable programs to meet your company’s specific needs.

Engaging Learning

Interactive experiences designed to boost retention.

Team Scalability

Scalability to accommodate teams of any size

BSB30120 Certificate III in Information Technology

Upon successful completion, you will receive the nationally recognized BSB30120 Certificate III in Information Technology qualification. This certificate includes specializations in Desktop Support, Systems Administration, and Technical Support, which will be reflected on your testamur. Graduates will gain skills in troubleshooting, maintaining, and supporting IT systems and networks.

Employees Love Our Training

John M.

Christina streamlined our cloud infrastructure. Her DevOps expertise saved us a lot of time!

John M.

She automated our deployments seamlessly. Excellent work!

John M.

Christina is highly skilled in Kubernetes and Docker. Great to work with!

John M.

Her CI/CD solutions were spot on. I highly recommend her for any cloud project!

FAQs

How is the custom training program tailored to our needs?

What is the duration of the custom training program?

Do you offer post-training support or resources?

Can the training be delivered remotely?

Get Verified

Skills U allows you to build a verified online profile that displays your skills, credentials and certificates to potential employers. Get started today!